Terms of Service

Payment

Credit card/ Bank Transfer

 

Booking Modifications and Cancellations

If you need to cancel for any reason, please contact us by e-mail or phone.  Cancellation charges vary by each experience. We will inform you at the time of your inquiry. Time and days are all in Japan Standard Time.

Customers will receive a full refund if the experience has been canceled by the company for some reason.

 

Interpreters

We can be arrange interpreters upon customer’s request.  There is a possibility that the company cannot provide Interpreters in a Customer’s preferred language.

 

Late Arrival Booking Policy

If guests arrive more than 30minutes late, the experience will be cancelled and no refund will be provided.

 

Company Communication with Customers

Business hours for the Company are Monday through Friday, 9:00 a.m. - 6:00 p.m. Japan Standard Time. (Closed on weekends and national holidays)

 

If you have any questions about these Terms, please email us at info@deepdiveyokohama.com

*The Company reserves the right to change, add, and delete content of this agreement at any time, without obtaining the approval of Customers, and shall deem publication of the agreement as the notice to and acknowledgment from the Customer of this right.

 

Legal Information and notices required by Act on Specified Commercial Transactions

Company Name | blue & value Inc.
Address | 2-20-505, Tokiwa-cho, Naka-ku, Yokohama, 231-0013 JAPAN
Phone | +81 (45) 900 8226

Email | If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us  info@deepdiveyokohama.com
Director of operations | Hiroko Morikawa
Exchanges & Returns | According to our booking cancellation policy
Delivery times | Shown on each product page
Accepted payment methods | Credit card and bank transfer
Payment period | At the time of purchase
Value | Shown on each product page